Tag: ITSM
Survey Surfaces Incident Management Gap Between DevOps and ITSM
A survey of 505 software developers, IT professionals and IT decision makers (ITDMs) in the U.S. finds that 70% of respondents work for organizations that hold developers responsible for deployments, with only ...
AIOps Success Requires Synthetic Internet Telemetry Data
The data used to train AI models needs to reflect the production environments where applications are deployed ...
Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM
Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the ...
DevOps 2024: DevOps Isn’t Dead; Long Live DevOps
Well, it has been quite the year in general and quite the year as it relates to DevOps. As I sit here on the cusp of the 10th year of publishing DevOps.com, ...
All Your IT Team Wants This Holiday Season is a Break!
They say the best gifts are the ones you can’t wrap. That holds true for IT teams, too. So give 'em what they want: A break! ...
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform ...
IT Service Incidents Are Becoming More Frequent, Survey Says
A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months ...
Atlassian Brings Generative AI to ITSM
Mike Vizard | | Atlassian, generative AI, helpdesk, intelligence, ITSM, JIRA, project management, service managementAtlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira ...
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...
SolarWinds Adds Service Management Platform to Portfolio
SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions. At the same ...
The Role of AI in ITSM: SLAs, SLOs, SLIs and Error Budgets
In the complex landscape of ITSM, AI is emerging as a transformative force, enabling organizations to manage their systems with unprecedented precision and proactivity ...
BMC Adds Generative AI Capabilities to Helix Management Platform
BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the open source ...
