Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility.

Boca Raton, FL, February 28, 2024 — Techstrong Group, the power source for people and technology, today announced the launch of its latest community site, Techstrong ITSM. This new venture seamlessly integrates Agile, DevOps and IT service management (ITSM) methodologies into a unified resource for IT professionals, offering a holistic approach to managing the complete IT life cycle.

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Which of the following best describes how you currently monitor and manage systems across your hybrid cloud environment?(Required)

Multiple separate tools for different environments

Multiple separate tools for different monitoring and management functions

Single consolidated dashboard

Custom built monitoring and management solution

No full monitoring and management solution

Don’t know

How valuable would it be for your monitoring and management solution to incorporate predictive analytics to help you identify and address system issues that are critical and not waste time or effort working through all the data and “noise” that is not critical?(Required)

Extremely valuable

Moderately valuable

Somewhat valuable

Slightly valuable

Not valuable

How do you most typically address potential system issues BEFORE they impact your operations?(Required)

Automated workflows and playbooks to remediate potential issues as soon as they are detected

An orchestrated response process that leverages automation, AI, and human expertise to rapidly respond to potential issues

Advanced monitoring tools such as predictive analytics and anomaly detection to proactively identify and address potential issues

Respond to issues as they arise, using manual processes and troubleshooting techniques

A combination of automated remediation, orchestrated response, and/or proactive monitoring to address potential system issues

Don’t know

Other

What methods does your organization use to control and monitor cloud/IT spending?(Required)

Centralized procurement processes

Pre-approved budget thresholds

Automated cost monitoring tools

Department-level spending controls

Regular cost audits and reviews

Cloud cost optimization platform

Approval workflows for resource provisioning

Native financial operations tools provided by the cloud provider

No formal controls in place

Don’t know

Other

Please specify:

Which methods do you rely on most to detect security vulnerabilities in your systems?(Required)

Automated scanning tools

Manual assessments

Vendor notifications

Threat modeling (for early detection)

None of these

Don’t know

Other

Please specify:

What are the TWO most common ways you prioritize vulnerabilities to address within your environment?(Required)

Based on potential impact

Based on exploitability

Regulatory compliance requirements

Based on CVSS scores

Risk-based analysis of multiple factors

First-in-first-out approach

No formal prioritization process

Don’t know

How do you typically handle system updates and security patches?(Required)

Automated updates and patches

Manually review and apply updates and patches on a regular schedule

A combination of automation and manual review

Apply updates and patches on an as-needed basis.

Outsourced update and patch management

No defined process

Don’t know

Other

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“We recognized a critical gap in the current IT landscape: The need for a cohesive strategy that encompasses Agile’s adaptability, DevOps’ efficiency and ITSM’s reliability,” said Techstrong Group CEO Alan Shimel. “The mission of Techstrong ITSM is to offer a comprehensive resource that facilitates understanding, adoption and integration of these methodologies across the entire IT life cycle.”

Techstrong ITSM offers a wealth of resources designed to empower IT professionals, managers and organizational leaders:

• Educational Content: Articles, tutorials and case studies provide insights into best practices, challenges and solutions for integrating Agile, DevOps and ITSM.
• Tools and Resources: Access to tools, templates and frameworks facilitate the practical application of these methodologies across the IT life cycle.
• Community Engagement: Forums and discussion groups foster a community of continuous learning and improvement, allowing professionals to share experiences, advice and support.

Techstrong ITSM offers a platform for organizations to enhance their IT capabilities and drive innovation in the digital era.

For more information, read Alan Shimel’s blog or visit the Techstrong ITSM website.

About Techstrong Group
Techstrong Group is the power source for people and technology. Techstrong Group accelerates understanding of technologies that drive business. With a broad set of IT-related communities and offerings, Techstrong Group is the only media company serving the needs of IT leaders and practitioners with news, research, analysis, events, education, certifications and professional development. Our focus is DevOps, cybersecurity, AI, digital transformation, cloud and cloud native. Techstrong Group business units include: Techstrong Media (DevOps.com, Security Boulevard, Cloud Native Now, Techstrong.ai, DigitalCxO, Techstrong ITSM, Techstrong TV and Techstrong Group Podcasts), Techstrong Research and Techstrong Learning. For technology providers, Techstrong business units offer many ways to share their stories, expand their audience and grow their business.

Techstrong Group is based in Boca Raton, Florida. For more information, visit us on the web and follow us on LinkedIn.

Contact
Veronica Haggar
[email protected]