Ruben Franzen is president of TOPDesk and has spent his entire career at the company. He joined the company 13 years ago as a sales representative, based in the company’s global headquarters in Delft, The Netherlands. His other roles included inside sales account manager, key account manager, and head of sales for TOPdesk US. His areas of expertise include leadership, customer experience, sales and business development, and service management (especially IT service management, or ITSM). Born in the Netherlands, Ruben was educated at Leiden University in Leiden, Netherlands (Psychology). He spent more than 30 years in the Netherlands before moving to the United States in 2017. Ruben speaks English and Dutch fluently.