Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...

BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the open source ...

Although everyone has their own definition of DevOps, it all comes down to creating better software faster, empowering development and operations teams and delivering value to customers. However, there really isn’t a ...

AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is ...

While DevOps speeds up software release cycles, change management often slows them down. So, how do you do change management in a fast-paced DevOps environment? Change control enables organizations to meet compliance ...

ITIL is well-established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates to ITIL 4, influences from Agile and DevOps are ...

ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for Microsoft Azure ...

ServiceNow has acquired Sweagle, a provider of a repository for collecting configuration data that makes it easier to manage IT environments at scale. RJ Jainendra, vice president and general manager of DevOps ...

ServiceNow has taken the wraps off the Orlando update to its cloud platform for managing IT that adds advanced analytics and artificial intelligence (AI) capabilities. In addition, an existing integration framework that ...

For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) as a ...

Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, ...

ServiceNow today announced it is extending the reach of its IT operations management platform to integrate with a variety of DevOps platforms. Richard Hawes, director of product marketing for ServiceNow, said ServiceNow ...