A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months ...

Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira ...

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...

SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions. At the same ...

Artificial intelligence (AI) has become a matured concept, the excitement of which is bearing results for a number of sectors and it holds a good deal of promise for a bright future ...

DevOps may seem like an overused term. It involves taking an application’s source code and running it in an environment. It can cover the processes, the technology or even the people that ...

It turns out agile and service management go together quite nicely. But how, and how do you translate the agile philosophy to actual changes in your work? There is much to learn ...

One of the great misconceptions of service management is what it means. This also is the reason why so many service management initiatives fail. Consider a call center, for example, with many ...